Terms and Conditions

1.0 Ordering

  • 1.1 For next day deliveries, orders must be placed no later than 4pm daily the preceding day. We do not deliver on Sundays or public holidays.
  • 1.2 A minimum order applies and must exceed the value of $50+ GST.
  • 1.3 For private and one-off orders, a minimum of $50 GST applies and must be prepaid.
  • 1.4 Once payment has been processed, you are unable to make any cancellations or changes to the paid invoice.
  • 1.5 Deliveries are available for private or one-off customers with a delivery fee as long as the area is covered on that particular day; otherwise, these orders must be picked up from ourreception area between 8am and 4pm Monday to Friday only.
  • 1.6 For accuracy, we prefer that all orders be placed by email to sales@dolceroma.com.au. We also accept orders by either, phoned through to 02 9826 0055 or text message to 0432 592 240.
  • 1.7 We are happy to supply an order form specially designed to suit your ordering patterns; call us for details
  • 1.8 We regret that orders placed for next day delivery after our order deadline of 4pm cannot be attended to until the next working day.
  • 1.9 A Standing Order’ can be placed which will guarantee next day delivery. This order can be adjusted daily on request, and will ensure a delivery to your door if ever you should forget to order, or miss our close off time.
  • 1.10 Cancellations or a standard order to be placed on hold for a period of time must be emailed and confirmed verbally in our sales department.
  • 1.11 Please note that different ordering times and delivery schedules will apply before and after public holidays, and we request that you confirm with our sales team the changes, which may affect your deliveries. Any standing orders scheduled for delivery on a public holiday will automatically be delivered the next available delivery day unless you advise us of cancellation or changes prior.
  • 1.12 If the standing order is not cancelled prior to the order deadline of 4pm, the delivery will be made and invoice charged to your account.
  • 1.13 All new customers are required to complete a Credit Application form to ensure we have accurate delivery and billing details prior to your first order. Our accounts manager carefully asses your application and notification of your approved trading terms will be advised.
  • 1.14 Before approval of your account it is required that the first three invoices are paid either in advance or on delivery

2.0 Deliveries

  • 2.1 If the premises are unattended at the time of delivery, we require from you in writing with a secure place where orders may be left.
  • 2.2 All deliveries stolen or damaged after delivery at your nominated secure area are at your own risk and will not be credited.
  • 2.3 COD orders will not be left without payment unless prior arrangements made or prepaid via credit card.
  • 2.4 If a secure place has not been nominated and your premises are unattended, our drivers are not permitted to leave the goods. They will continue with their delivery schedule and we cannot guarantee that the driver will be able to return. The invoiced goods will be charged to your account.
  • 2.5 Traffic and weather conditions are unpredictable, and we cannot guarantee delivery time.
  • 2.6 We request that you include your preferred time for delivery on your credit application form
  • 2.7 We request that at time of delivery the person accepting the order checks that you have received all that is listed on the invoice and signs the driver’s manifest to confirm that you have received everything in good order.

3.0 Products

  • 3.1 Product size, weight, description and packaging configurations are subject to change at our discretion without notice. Actual products compared to pictures featured in this catalogue may vary.
  • 3.2 All products are manufactured in a facility that also handles gluten, egg, milk, tree nuts, sesame seeds and soy products. As a result the products may contain traces of these allergens.

4.0 Pack Configurations

  • 4.1 In order to provide a fresher, longer-lasting product and for ease of delivery, we have designed our products to be delivered in pack configuration as outlined in this catalogue.
  • 4.2 When placing your order, please keep within the required pack quantities. Any orders, which do not comply, will be rounded up to the stated quantity amounts.

5.0 Prices

  • 5.1 Prices are subject to change at our discretion. Please note that the GST component may vary slightly due to rounding.

6.0 Credits

  • 6.1 To ensure that you are issued Credit Notes correctly; our office must be notified of any request for credit within 24 hours from time of delivery. Any requests outside of the 24-hour period will not be granted.
  • 6.2 Upon delivery orders must be signed for and checked for any shortages, damages etc. Any discrepancies must be logged on our driver’s manifest and the product must be returned. This will allow us to deal with any issues promptly.
  • 6.3 Where possible, replacement products will be delivered on the following day. We do not offer compensation for loss of sales under any circumstances. 6.4 If a problem should arise, please contact our sales team so we can solve the problem with as little inconvenience to you as possible.

7.0 Payments

  • 7.1 In the event that an account is issued, payments must be made within the Trading Terms. If your account should go into arrears we may suspend further deliveries until payment has been receive without warning.
  • 7.2 For COD regular customers, payment must be received at or before time of delivery.
  • 7.3 We further reserve the right to recover all expenses, costs and/or disbursements incurred in recovering any overdue monies, including debt collection fees and all legal costs. The ownership of any goods supplied by Dolceroma Pty Ltd does not transfer to the customer until such goods are fully paid for

8.0 Paymnet Methods

  • Direct bank Transfer: Please transfer funds to: Dolceroma Pty Ltd BSB: 062-004 Account: 10084872
  • Credit card Payments – Visa/Mastercard, either automated or manual transaction with the Dolceroma accounts department.
  • Cheque: Please make cheques payable toDolceroma Pty Ltd Cash: For COD regular customers, payment be made at or before time of delivery. PLEASE NOTE: Credit cards surcharge will 1.5% surcharge for Mastercard, Visa payments. Dishonoured Payments: A $25.00 fee may becharged in the event of a dishonoured payment.

9.0 Replacement Invoices and Replacement

  • 9.1 Late payments: A late payment fee of 1.5% invoice may be charged should your account paid outside your trading terms.

10.0 Change of Ownership

  • 10.1 The customer agrees to notify Dolceroma Ltd in writing of any change of ownership of business within 7 days from the date of such and indemnifies Dolceroma Pty Ltd against loss or damage occurred by it as a result of the customer’s failure to notify us of any change.
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